Privacy Policy

Summary: This Privacy Policy explains what information Cloutaura may collect, why it is used, how requests can be raised, and how minors are treated on the platform.

Support: `support@cloutaura.com`. Formal grievance complaints can be sent to `grievance@cloutaura.com`.

Contents

• Information we may collect
• How we use information
• Consent and control
• Cookies and analytics
• Sharing information
• Security and retention
• Children and minors
• User rights and grievance
• Examples
• Related pages

Information we may collect

We may collect information that a user chooses to submit or that is reasonably needed to operate the website and platform workflows, including:

• Name, email address, phone number, city, region, or country
• Brand/company name, creator profile links, social media handles, and portfolio links
• Campaign inquiries, contest submissions, viewer participation records, and support requests
• Resumes or career application details if you apply for a role
• Communication preferences, consent records, and form submission metadata
• Device, browser, analytics, and usage data

How we use information

We may use information to respond to inquiries, process waitlist or campaign interest, review creator or brand submissions, operate contests and rewards, prevent fraud or fake engagement, improve website performance, send agreed updates, support dispute review, and comply with legal obligations.

Consent and control

Where consent is required, we will ask for it clearly. You may contact us to request access, correction, deletion, withdrawal of consent, or grievance redressal where applicable. Withdrawing consent may limit our ability to process applications, campaign participation, rewards, or support requests.

Cookies and analytics

We may use essential technologies and first-party analytics events to understand page views, CTA clicks, scroll depth, form status, traffic source context, and site reliability. Analytics payloads should not include names, emails, phone numbers, full message text, or raw form content.

Non-essential analytics, advertising, or marketing cookies should be used only where legally permitted and aligned with consent settings. Read more in our Cookie Policy: /cookie-policy.

Sharing information

We do not sell personal information. We may share limited information with trusted service providers, hosting providers, analytics systems, email systems, payment/workflow providers, legal/compliance advisors, campaign participants, or reviewers where needed to operate Cloutaura.

For example, a creator's campaign submission may be visible to the relevant brand or reviewer if the creator participates in that campaign.

Security and retention

We use reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss, or alteration. No online system is completely secure, so users should avoid submitting unnecessary sensitive information through forms.

We keep information only as long as reasonably needed for the purpose it was collected, legal obligations, dispute handling, business records, security, fraud prevention, or user support.

Children and minors

Users under 18 cannot register or participate as creators, submit creator entries, apply to campaigns, receive creator rewards, or enter brand workflows on Cloutaura.

Users under 18 may view public content where permitted, subject to safety measures, guardian guidance, platform rules, and applicable law. Cloutaura does not knowingly collect personal information from minors for active creator, campaign, reward, or brand participation.

User rights and grievance

Depending on applicable law, you may request access, correction, deletion, withdrawal of consent, or grievance redressal related to your personal data.

For privacy questions or requests, contact: `support@cloutaura.com`.

For formal grievance redressal, contact: `grievance@cloutaura.com`.

Examples

Examples of privacy requests include asking Cloutaura to correct a submitted email address, delete an old waitlist entry where legally possible, withdraw marketing consent, or review whether a campaign submission contains unnecessary personal information.